Mystery Shoppers Training Group

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"How to Become a Mystery Shopper" classes are currently offered at the colleges listed below. If you don’t see your area listed and would like to request a workshop, please contact us via the Contact tab above. Workshops are available on demand and we would be happy to discuss the specifics with you.
 

FROM Pamela Richardson-IMSC President (Independent MysteryShoppers Coalition)

Last week I was talking with the owner of a mystery shopping company and he told me a story about a class he took at a local college on mystery shopping. The teacher, which was one of his shoppers, left less than a stellar impression on him.  The teacher knew the owner was there and he knew he owned a mystery shopping company. The teacher told the students, “Sometimes you just have to make stuff up.” He went on to say there were times you would forget to check something and when you did, you should make up the answer, but make it positive so no one would get into trouble.

Rightfully so, the mystery shopping company owner was astounded to hear this being taught to potential mystery shoppers. This particular teacher was advocating fraud.

Listening to the story reminded me that our local college was offering a class on mystery shopping taught by Elaine Moran. I had seen these classes several times and decided after hearing this shameful story, advocating fraud that it was time for me to check it out and see exactly what was being taught.

I was going to mystery shop the mystery shopping teacher!

Prior to going to the class, I was actually nervous. It was like doing my first mystery shop. I was excited but scared too. Excited about meeting potential shoppers, but scared of what I was going to hear and how I would react if incorrect information was being taught.  So, how did it go? Read on for the details of my experience.

As I drove into the college, I remembered how daunting college parking lots can be. It was dark and I was trying to locate a small building on this huge campus. I had visited the college during day and picked up a map, spoke to one of the staff members and I had a general idea of where the class would be located, but I failed to drive to the location that day and now I was not happy with myself. I reminded myself that I had left early enough to find the class and not be late, but failed to take into account that everything looks different in the dark. So, if you decide to take a class on mystery shopping, find the classroom during the day.

I entered the classroom and observed a petite woman standing behind the desk. She looked directly at me, smiled and welcomed me to her class. She politely asked me to sign in. Although one of the requirements of the class was to pay $20.00 for materials, which was her book, she did not ask for payment, so I asked about the fee. She stated yes there was a $20.00 fee for materials, collected my payment and handed me my workbook. It is a manual as well as a guide and offers quite a bit of information in large type, making it easy to read. She greeted each new student in the same manner. 
 
She started the class asking for feedback from the students as to why they were there and what they wanted out of the class. She wrote the comments on the white board behind her and then told us what we could and could not get based on our comments.

She went through her book in an orderly fashion, not boring me at anytime. I found this delightful as although I went with an open mind, I was not expecting to learn anything new or be entertained. I was wrong.

Elaine offered education while entertaining us with her personal stories and experiences as a Mystery Shopper. Elaine has a charming personality and speaks to, not at her students. She is humble and unassertive. 

If you are interested in becoming a Mystery Shopper and Elaine Moran comes to a college near you, I would highly recommend you take her class. Although this would not take the place of a full IMSC conference as she only has a few short hours to teach you, she will equip you with enough information to successfully get started in our industry. 

Please note: Based on the information received from the mystery shopping company owner, I do not recommend any other college classes on mystery shopping, outside of Elaine Moran’s at this time.

 


 

HOW TO BECOME A MYSTERY SHOPPER

CLASS SCHEDULE FEBRUARY TO JULY

Get the inside scoop.  Learn how to avoid scams and find legitimate resources.

Presented by Elaine Moran, author of

HOW TO BECOME A MYSTERY SHOPPER

My newest 2014 book HOW TO BECOME A MYSTERY SHOPPER, YOUR COMPLETE GUIDE TO SECRET SHOPPING ISBN9780977736522

New classes are added weekly and subject to change.  Check with the schools to register or contact me for more information.

 

SOUTHERN CALIFORNIA


February 7, Los Angeles Valley College, Valley Glen/Van Nuys

February 19, Saddleback College, Mission Viejo

February 21, Cuyamaca College, El Cajon

March 7, Los Angeles Harbor College, Wilmington

March 11, Golden Oak Adult School, Valencia

March 14, San Diego Continuing Education, San Diego

March 15, Saddleback College, Mission Viejo

March 18, Santiago College, Orange

March 21, Mt. San Jacinto College,Temecula

May 30, Glendale College

June 10m, Cerritos College, Norwalk

July 8, Golden West College, Huntington Beach

July 13, West Los Angeles College

July 15, Santa Monica College

July 21, Santiago College, Orange

July 22, LA Valley College, Van Nuys

 

 

 

NORTHERN CALIFORNIA

 

February 24, Columbia College, Sonora

February 25, Sierra College, Roseville

February 26, Las Positas College, Livermore

February 27, De Anza College, Cupertino

February 28, Cabrillo College, Aptos

 





IF YOUR AREA IS NOT INCLUDED BELOW, PLEASE CONTACT US TO SCHEDULE A CLASS IN YOUR AREA


SOUTHERN CALIFORNIA

 

CERRITOS COLLEGE COM EDUCATION   Norwalk

CHAFFEY COLLEGE   Rancho Cucamonga

CITRUS COLLEGE   Glendora

COLLEGE OF THE CANYONS   Santa Clarita

CONEJO VALLEY ADULT ED   Thousand Oaks

COPPER MOUNTAIN COLLEGE   Joshua Tree

CUYAMACA COLLEGE, EL CAJON

EL CAMINO COLLEGE   Torrance

GLENDALE COMMUNITY COLLEGE   Glendale

GOLDEN OAK at HART SCHOOL DISTRICT   Santa Clarita

GOLDEN WEST COLLEGE   Huntington Beacfh

GROSSMONT CUYAMACA COM COL DISTRICT   El Cajon

LOS ANGELES CITY COLLEGE   Los Angeles

LOS ANGELES HARBOR COLLEGE   Wilmington

LOS ANGELES VALLEY COLLEGE   Valley Glen

MIRA COSTA COLLEGE   San Elijo

MT.SAN JACINTO COMCOLLEGE DIST. Menifee

ORANGE COAST COLLEGE   Costa Mesa

PALOMAR COMM.COL.DIST   Escondido

POWAY USD Poway

RIO HONDO COLLEGE   Whittier

RIVERSIDE COLLEGE, Riverside

ROWLAND USD, ROWLAND HTS.

SADDLEBACK COLLEGE   Mission Viejo

SAN DIEGO CONT.ED, SAN DIEGO

SANTA ANA COLLEGE   Santa Ana

SANTA MONICA COMMUNITY SVC. & EXT. Santa Monica

SANTIAGO CANYON COLLEGE   Orange

TORRANCE USD   Torrance

VENTURA COLLEGE   Ventura

VICTOR VALLEY COM COLLEGE   Victorville

WESTSIDE EXTENSION   Culver City

NORTHERN CALIFORNIA

CHABOT COLLEGE   Hayward

CITY OF SAN FRANCISCO

DE ANZA COLLEGE   Cupertino

ELK GROVE ADULT ED   Elk Grove

GAVILAN COLLEGE   Gilroy

LAS POSITAS COLLEGE   Livermore

MODESTO JR.COLLEGE   Modesto

SAN MATEO CC DISTR   San Mateo

SIERRA COLLEGE   Roseville

SOLANO COMM.COLLEGE   Fairfield

SONOMA VALLEY USD, Sonoma Valley

YUBA COLLEGE   Marysville