to Become a Mystery Shopper" classes are currently offered at the colleges listed below. If you don’t
see your area listed and would like to request a workshop, please contact us via the Contact tab above. Workshops are available
on demand and we would be happy to discuss the specifics with you.
FROM Pamela Richardson-IMSC
President (Independent MysteryShoppers Coalition)
Last week I was talking with the owner of a mystery shopping company and he told me a story about a class
he took at a local college on mystery shopping. The teacher, which was one of his shoppers, left less than a stellar impression
on him. The teacher knew the owner was there and he knew he owned a mystery shopping company. The teacher told the students,
“Sometimes you just have to make stuff up.” He went on to say there were times you would forget to check something
and when you did, you should make up the answer, but make it positive so no one would get into trouble.
so, the mystery shopping company owner was astounded to hear this being taught to potential mystery shoppers. This particular
teacher was advocating fraud.
Listening to the story reminded me that our local college was offering a class
on mystery shopping taught by Elaine Moran. I had seen these classes several times and decided after hearing this shameful
story, advocating fraud that it was time for me to check it out and see exactly what was being taught.
going to mystery shop the mystery shopping teacher!
Prior to going to the class, I was actually nervous. It was
like doing my first mystery shop. I was excited but scared too. Excited about meeting potential shoppers, but scared of what
I was going to hear and how I would react if incorrect information was being taught. So, how did it go? Read on for
the details of my experience.
As I drove into the college, I remembered how daunting college parking lots can
be. It was dark and I was trying to locate a small building on this huge campus. I had visited the college during day and
picked up a map, spoke to one of the staff members and I had a general idea of where the class would be located, but I failed
to drive to the location that day and now I was not happy with myself. I reminded myself that I had left early enough to find
the class and not be late, but failed to take into account that everything looks different in the dark. So, if you decide
to take a class on mystery shopping, find the classroom during the day.
I entered the classroom and observed
a petite woman standing behind the desk. She looked directly at me, smiled and welcomed me to her class. She politely asked
me to sign in. Although one of the requirements of the class was to pay $20.00 for materials, which was her book, she did
not ask for payment, so I asked about the fee. She stated yes there was a $20.00 fee for materials, collected my payment and
handed me my workbook. It is a manual as well as a guide and offers quite a bit of information in large type, making it easy
to read. She greeted each new student in the same manner.
She started the class asking for feedback
from the students as to why they were there and what they wanted out of the class. She wrote the comments on the white board
behind her and then told us what we could and could not get based on our comments.
She went through her book
in an orderly fashion, not boring me at anytime. I found this delightful as although I went with an open mind, I was not expecting
to learn anything new or be entertained. I was wrong.
Elaine offered education while entertaining us with her
personal stories and experiences as a Mystery Shopper. Elaine has a charming personality and speaks to, not at her students.
She is humble and unassertive.
If you are interested in becoming a Mystery Shopper and Elaine Moran comes
to a college near you, I would highly recommend you take her class. Although this would not take the place of a full IMSC
conference as she only has a few short hours to teach you, she will equip you with enough information to successfully get
started in our industry.
Please note: Based on the information received from the mystery shopping company owner, I do not recommend
any other college classes on mystery shopping, outside of Elaine Moran’s at this time.
HOW TO BECOME A MYSTERY SHOPPER
Get the inside scoop. Learn how to avoid scams and find legitimate resources.
Presented by Elaine Moran, author of
HOW TO BECOME A MYSTERY SHOPPER
We currently give workshops at Community Colleges and Adult Education Schools throughout
Southern and Northern California.
Contact us to request a presentation in your area or to learn of current schedules
near you as they become available.
My newest 2014 book HOW TO BECOME A MYSTERY SHOPPER, YOUR COMPLETE GUIDE TO SECRET SHOPPING ISBN9780977736522
you can contact us through this website and we will send you updated directory changes as they become available. (Submit
request with proof of purchase)